Privacy Policy

Our Privacy Commitment

This privacy policy tells you about how we collect, use and manage your personal information that we collect through our website, www.snackschack.com.au (“website”). We make this policy accessible on every page of our website.

We are committed to protect your privacy and confidentiality. We understand that all users of our website are concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy complies with Australian law and our obligations under the Privacy Act 1988 (Cth) (“Act”) and we operate the website and conduct our business in accordance with the Australian Privacy Principles contained in the Act. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

What information we collect

When used in this policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you.

We only collect personal information that is reasonably necessary for The Snack Schack to conduct business functions and activities and for marketing our products, offers and services. If you decide not to provide certain information to us, we may not be able to provide you with The Snack Schack’s products or services that you request. We may collect the following types of personal information:

(a) name;
(b) mailing or street address;
(c) email address;
(d) telephone number and other contact details;
(e) age or your date of birth;
(f) credit card information;
(g) buying habits, opinions, product preferences and transactional details; and
(h) any other personal information which may be required in order to facilitate your dealings with us.

By acquiring or using The Snack Schack’s products or services via our website, you consent to us collecting, storing, using, maintaining and disclosing your personal information.

How we collect personal information

We collect most personal information directly from you, where you:

(a) register or purchase a product or service through the website;
(b) provide feedback to us, request us to contact you or engage in our live chat service;
(c) register for participation in a competition, newsletter, free sample, coupon offer or survey; or
(d) participate in any available online interactive activity.
We may also collect personal information from third parties, including:
(a) third party companies such as credit reporting agencies, law enforcement agencies and other government entities;
(b) social media accounts (such as Facebook and Instagram) and services, where you consent to us collecting such information from those services;
(c) advertisers, mailing lists, agencies and/or contractors and business partners.

How we use and share personal information

Unless otherwise disclosed during the collection process, personally identifiable information which we collect from you is used only for the purposes consistent with why it was provided, or for a directly related purpose, or where otherwise permitted by law.

Examples of how we may use your personal information include:

(a) to provide The Snack Schack’s products and services to you and provide you with information about them;
(b) to understand the use of The Snack Schack’s products or services and to make improvements to them;
(c) to respond to particular requests from you; and
(d) in general to promote and market to you The Snack Schack business, products and special offers and those of our trading partners.

We may also outsource some of our internal functions and activities or otherwise use third party agents or service providers to assist with some of our services (such as various IT, digital marketing, consulting and mailing services). In the course of doing so, we may disclose your personal information for the agent or service provider to undertake the outsourced activity on our behalf. We will not otherwise disclose this personal information, except when required to do so by law.

If you make a request in relation to The Snack Schack’s product or service provided by or in connection with one of our suppliers it may be necessary to disclose your personal information to that entity to ensure that your request is satisfied or any issue raised is resolved.

Website Usage Information

We may use software embedded in our website to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page and how we perform in providing content to you. Our website may store “cookies” on your web browser, the information collected can help to personalise your online experience, target relevant online adverts, gather statistics and improve, products, services and improve website user experience. We do not presently associate such information with an identifiable person.

Third party advertising

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our site to your browser. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data that is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.

Marketing information

We may send you direct marketing communications and information about The Snack Schack products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS or email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth).

Personal information collected for direct marketing, will only be collected, used or disclosed with your consent, as provided for in this Privacy Policy.

In circumstances where we cannot practically obtain your consent, then we may still engage in direct marketing and send newsletters to you, but will:
(a) include an ‘unsubscribe’ facility so you can unsubscribe from the mailing list at any time; and
(b) clearly and accurately identify the sender of the message; and
(c) include information about who you can contact if you wish to be removed from any mailing list or to contact our Privacy Officer.

If you do not wish to receive direct marketing communications from us, or if you receive communications from us that you believe have been sent to you other than in accordance with this Privacy Policy, or in breach of any law, you may email hello@snackschack.com.au.

Complaints Procedure

While we are committed to ensuring that at all times there is strict adherence to the Act, in the event that you are dissatisfied in any way with the collection or use of your personal information or believe that there has been a breach of the Act we invite you to contact us as soon as possible. We will respond to your query or complaint within a reasonable time. If you have a concern about your privacy or you have any query on how your personal information is collected or used, you can email hello@snackschack.com.au

Change in Privacy Policy

As we plan to ensure our privacy policy remains current, this policy is subject to change. Please return periodically to review our privacy policy. If you have any question regarding the privacy policy, please contact us.